Magento Support and Maintenance Services
Magento Maintenance Service - What Do We Do?
The ongoing Magento maintenance services include
Magento Bug Fixes And Troubleshooting
Our Magento Bug Fixes And Troubleshooting service is an ideal solution when your store has technical errors and needs a timely bug fix. Our Magento developers specialize in troubleshooting & resolving technical bugs that may affect the quality & performance of your Magento 1 or Magento 2 store.
Magento Website Security & Backup
Our Magento website support service is an ideal eCommerce solution for enhancing site security and safeguarding it against security maintenance cyberattacks. Our team of certified developers conducts thorough security patch audits to identify any loopholes and ensure maximum protection.
Magento Version Upgrades
Our Magento 1 to 2 upgrade service is an ideal solution when your Magento 1 store needs upgradation to the latest Magento 2 version. We offer a comprehensive range of services tailored to your eCommerce platform version. Our services include security patches installation, Magento software updates, resolving plugin compatibility issues after platform migration, and testing your store after updates.
Magento Extension Build/Update
We are a professional Magento extension builder and offer an ideal solution when your store requires customized extension installation. We also offer timely updates for any third-party extensions along with comprehensive quality assurance measures to verify their compatibility with the rest of your store. We conduct an in-depth analysis to identify the underlying compatibility issue and make necessary tweaks to ensure the seamless functioning of the updated extensions.
Magento Performance Tuning
Our website Performance optimization service is an ideal solution to increase conversion rates. It focuses on improving site speed and usability for a better customer experience. We evaluate your website’s speed and performance through various site speed tools. Following this we provide tailored eCommerce solutions to fix technical issues in line with search engine and speed tools’ recommendations.
Magento Themes Updation /upgradation
Our Magento theme upgradation service is an ideal solution when your Magento 1 or Magento 2 store requires theme upgradation. Our Magento developers perform a comprehensive analysis of themes to ensure compatibility and eliminate any potential functional issues that store owners may encounter following an upgrade.
Magento Maintenance Team - Benefits Of Hiring Us
Reasons why you should work with us.
Certified Magento Expert
Our Magento experts offer quick technical support so that you can run your Magento Storefront uninterrupted. We help you stay updated and ensure the optimum performance of your store. Whether it is B2B or B2C or D2C – stay fresh and updated. We have covered you, from routine updates to new feature integrations to website support requirements.
Easy to Approach
With a team of Magento developers, we ensure quick and effective communication or knowledge transfer to address your concerns promptly. We are always ready to listen to your concerns and provide you with tailored Magento eCommerce solutions that meet your unique website support needs.
Emergency Support
Our website maintenance services ensure minimum downtime by offering round-the-clock monitoring during critical scenarios. Our dedicated support team is always available to address any emergency concerns and provide 24/7 assistance to keep your website running smoothly and offering the best shopping experience.
Holiday Maintenance
Our tailored support and maintenance service guarantees that your website is up and running even during peak traffic sales. Our Magento development team will optimize your website, conduct a thorough analysis of past trends, and troubleshoot any issues, ensuring that your store is set up for a successful holiday season.
Rollover Hours
Based on your purchased plan, we offer you a rollover of unutilized hours to the next month so that you can be cost-efficient. We can develop custom features, tweak your website, or implement other changes to boost your conversion rates using these rollover hours.
Resource Management
You will get a dedicated project manager for your ongoing support and maintenance service. Your project manager will act as a central point of contact throughout the maintenance process, facilitating effective communication between you and the technical support team. They ensure that the right resources are assigned to each task, maximizing productivity and efficiency
Comprehensive Magento Support
We provide unparalleled website support and maintenance services tailored to all editions of Magento. This includes Magento Open Source, Magento Commerce, and Adobe Commerce Cloud. Our expertise extends to Magento development services and optimizing numerous e-commerce websites catering to a wide range of specialized business requirements.
How To Hire Our Magento Maintenance Experts
Here’s how you can take our Magneto support services
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01.
Write us your requirements
Write to us about your Magento support and maintenance requirements at hello@aureatelabs.com. Alternatively, you can use the contact form provided at the bottom of the page.
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02.
We analyze your requirements
Our team of certified developers will analyze your requirements to determine the best course of action to maintain and support your Magento website
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03.
Pick your Magento support package
Based on our analysis, we share an estimated time to bring your store back in shape. You can then select the best support packages for your e-commerce website.
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04.
Sign NDA & on- board team
To ensure the confidentiality and security of your online store, we sign a non-disclosure agreement (NDA) before starting work. Our team undergoes an onboarding process to familiarize themselves with your store and business goals.
Switch Maintenance Packages Anytime
You can upgrade or degrade the working hours depending on new requirements.
Industries we have served
You want to work with Magento Maintenance experts who have already worked in your niche. Check out some of the industries we have worked in.
Wholesale & Retail
We have worked with numerous wholesale and retail businesses, helping them optimize their Magento stores, improve performance, and enhance the overall user experience for their customers. Our Magento maintenance experts ensure smooth operation, update product catalogs, optimize performance, and handle any technical issues that may arise.
Hospitality
We have provided Magento maintenance services to hotels, resorts, and other hospitality businesses, ensuring their online booking systems are running smoothly, managing inventory and pricing, and integrating with other systems for seamless operations.
Health & Beauty
Our expertise extends to the health and beauty industry, where we have supported Magento websites for cosmetic brands, wellness centers, spas, and other businesses. We focus on maintaining a secure and reliable platform to handle customer orders and product information.
Fashion
We understand the unique requirements of the fashion industry and have assisted numerous fashion retailers and e-commerce businesses with Magento Maintenance. From managing product catalogs and inventory to optimizing the checkout process, our maintenance team has helped fashion brands improve their online presence.
Magento Support Packages
- 20 Hours
- Quick Onboarding
- In-House Magento Experts
- Priority Support
- Weekly Reporting
- Customer Success Manager
- Shared Resource Allocation
- 1 Month Validity
- Easy Renewal
- 40 Hours
- Quick Onboarding
- In-House Magento Experts
- Priority Support
- Weekly Reporting
- Customer Success Manager
- Shared Resource Allocation
- 1 Month Validity
- Easy Renewal
- 80 Hours
- Quick Onboarding
- In-House Magento Experts
- Priority Support
- Weekly Reporting
- Customer Success Manager
- Dedicated Resource Allocation
- 2 Month Validity
- Easy Renewal
The First 20 Hours on Us
Select any package of your choice & experience risk-free Magento maintenance service for the first 20 hours.
Our Pricing Model
We offer flexible engagement models as we believe in delivering value for money to our clients & their specific needs. Our engagement approaches are crafted considering mutual interests in mind. What works for you works for us.
- Fixed Price Model
- Time and Material Model
- Dedicated Hiring Model
The fixed pricing model is the ideal option for projects with well-defined scope and needs. All project requirements are outlined from the start of the development process under this model. Small enterprises and medium-sized projects with limited or set budgets benefit the most from this arrangement. The project’s key objectives and deliverables are also pre-defined, in addition to the time and cost.
- The fixed model has a predetermined budget.
- Invoice and Payment is based on completed milestones.
- Client approval is required for scope changes to ensure the budget never exceeds.
- Low or no risk approach for service provider and customer because cost and deadline are set before the project begins.
- Step #1 Client’s Project Requirements
- Step #2 Requirements Analysis & Value Additions
- Step #3 Customer Feedback & Project Scope Finalization
- Step #4 We Propose Deliverables, Budget and Timeline
- Step #5 Project Approval & Onboarding
- Step #6 Project Delivery
What Client Say
We hired Aureate Labs to carry out maintenance work for our Magento-based eCommerce websites. As we had a poor-quality website and needed Aureate Labs to fix it. Our previous service provider left the website with many issues that we tasked Aureate Labs to fix.
The services they provide are tremendous and quick. They promptly understand my requirements and the problems which we are facing in our eCommerce stores and immediately provide the best suitable solution. The UX and performance of the web store was improved and due to that, we have nearly tripled our conversion rate
Also, We were fascinated by their availability as they were super responsive despite the differences in time zone and have a lot of technical knowledge. Whatever we asked them to implement, they were able to do.
Glen Njulefac Fomengia Co-Founder & CEO, Bezateli Ltd
They've helped our business achieve the proper flow through a web store with a smooth funnel. The web store performs commendably well and offers potential customers a great UX. This has increased our engagement ratio and even our conversion rate. They maintain a high quality of work, which directly benefits our business.
Aureate Labs consistently, effectively meets all our requirements. They go the extra mile to maintain our brand standards.
Greg Peterson Owner, Peterson Digital Marketing
What Is Magento Web Maintenance?
Magento web maintenance is a process of maintaining and supporting Magento eCommerce stores or websites. Businesses buy Magento support-maintenance services to check website performance, data security concerns & bug fix, extension installation, disaster recovery, performance optimization, overall project management, etc. All sites need regular website maintenance services after a specific time of website development for better performance.
What Are Magento Maintenance Services?
Magento maintenance services are a set of ongoing activities which involve regular updates, security patches, bug fixes, performance optimization, server management, and data backups to keep the website up-to-date and ensure the smooth and efficient functioning of Magento websites. These tasks are aimed at preserving the health, security, and usability of the Magento eCommerce stores.
What Are The Benefits of Magento Support Services?
The benefits of Magento Support Services are as follows:
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Get A Secure Magento Store
Your eCommerce store is going to conduct multiple transactions. Shoppers trust you, and this is why they buy from you. Give them a secure Magento website with technical support service.
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Have An Up-to-date Store
Your competitors may have adapted new features of Magento. You don’t want to miss out on beneficial updates.
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Have A Blazing Fast Site
A fast website is directly proportional to conversion and sales. A rewarding online store for users leaves rewarding customers for the business.
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Get All The Functionalities Working
Every feature on your website should be working fine. Our Magento ongoing support service makes sure your website is usable at all points.
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Have More Sales
Imagine losing customers because of a theme mismatch or lack of a price filter. Little fixes can make an enjoyable buying experience for the customers.
People Also Ask (FAQs)
How do I contact Magento support?
You can contact our Magento support through the contact form at the bottom. Or you can write us at hello@aureatelabs.com
Do I Need to Sign Extensive Contracts?
No, you don’t have to sign any contract with us. Tell us your support and maintenance requirements, and we can immediately start working on your Magento 2 project.
How Quickly Do You Respond To Support Query?
We give immediate attention if you’re our existing client and any critical issue comes up. For new customers, we can onboard and get started in 2 hours. The response of our priority also depends on the severity of the issue.
Does Maintenance Hour Carry Forward To Next Month?
No, we have a fixed validity on the packages. You’ll have to renew the Magento support and maintenance package once you have exhausted the limit
Will My Magento Site Slow Down During Maintenance?
No, your Magento site will not slow down during maintenance. We do all the fixes on the developer server, and then it goes to the staging environment. Then we send over the changes for you to review. As soon as you give us the green flag, it takes us 5 to 15 minutes to make the changes. Only during the deployment minutes, your website visitors will get a maintenance warning, which is for a very brief moment.
What Is The Cost Of Magento Support And Maintenance Service?
We provide one-time Magento maintenance service to long-term support service. The cost of Magento support and maintenance services depends on the size of the project, the scope of work, and the severity of the store. Before we start working, our technical support team will review your website and give you probable time and cost estimates.
What Happens If a Site Breaks During Maintenance?
If your site breaks during maintenance hours, we fix them quickly. However, the probability of breaking your site during maintenance is almost zero because we use the latest version control tools to revert any mistake. We follow industry best practices and also make all the changes at the staging server which is the replica of your eCommerce site. If fixes are proper on the staging server, the fixes will be proper on your website.
What Is The Difference Between Magento Consultation Services and Magento Support Services?
The difference between Magento consultation services and Magento support services is that the Magento consultation team looks to understand your requirements and build strategies for developing a fully-functional store. In contrast, the Magento support team looks to keep your website running at its best capacity for a better customer experience.
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