Senior Ecommerce Business Operations Manager (Surat)

Job at a Glance

• Location: Surat, Gujarat (On-site)
• Job Type: Full-time
• Experience: 8+ years
• Focus: Ecommerce business operations, P&L management, profitability, cross-functional leadership and D2C growth
• Shift: Two shift options, with regular overlap with US Central Time
• Apply by Email: hr@aureatelabs.com

Job Description

Aureate Labs is hiring a Senior Ecommerce Business Operations Manager in Surat to oversee business performance, profitability and operations for an established US-focused ecommerce business.

We are looking for an experienced ecommerce leader who understands how the entire business works, from sales and marketing to finance, inventory, fulfillment and customer experience.

This role goes beyond driving revenue. You will monitor business health, identify operational and financial risks, prioritize improvements and ensure teams work together toward common business goals.

You will work with established teams across departments, providing direction, improving accountability and resolving issues that affect profitability or customer experience. The goal is not to rebuild existing systems but to strengthen what is already working and improve areas that need attention.

At Aureate Labs, you will work closely with experienced ecommerce, technology and business teams. With 60+ team members, 300+ companies supported and over 10 years of experience, we bring together ecommerce expertise and technology to help businesses grow.

What We Want You to Do

Business Performance & P&L Management

• Monitor overall business performance, including revenue, gross margin, contribution profit and operating costs.
• Review business and financial reports to identify risks, opportunities and areas requiring attention.
• Understand how marketing, inventory, fulfillment, returns and operational costs affect profitability.
• Prioritize business decisions based on financial impact, customer experience and available resources.
• Work with Finance to evaluate budgets, spending, cash requirements and investment opportunities.

Cross-Functional Operations & Leadership

• Oversee performance across Sales & Marketing, Finance, Inventory & Purchasing, Supply Chain/3PL, Customer Experience, Technology, Ecommerce and Marketplaces.
• Work with existing department leaders to set clear priorities, responsibilities and performance expectations.
• Identify issues that involve multiple departments and ensure they are resolved with clear ownership.
• Establish effective reporting and follow-up practices without micromanaging daily operations.
• Improve coordination between teams to support efficient business operations.

Ecommerce Growth & Commercial Performance

• Evaluate performance across D2C websites, marketplaces and other sales channels.
• Work with marketing teams to assess customer acquisition costs, advertising efficiency, conversion rates and profitability.
• Identify opportunities to improve revenue, customer retention and contribution margins.
• Evaluate products, sales channels and marketing initiatives based on their financial and operational performance.
• Support commercial decisions involving pricing, promotions, product launches and channel expansion.

Inventory, Fulfillment & Customer Experience

• Coordinate with Inventory and Purchasing teams to maintain appropriate stock levels and minimize stockouts or excess inventory.
• Monitor fulfillment performance, shipping costs, delivery issues and 3PL efficiency.
• Work with Customer Experience teams to identify recurring complaints, refunds, returns and service problems.
• Ensure sales forecasts, marketing promotions, purchasing plans and fulfillment capacity stay aligned.
• Address operational risks before they create significant financial losses or customer dissatisfaction.

Prioritization, Accountability & Process Improvement

• Identify business problems early and prioritize the issues with the greatest financial or customer impact.
• Make practical decisions using available information, even when data is incomplete.
• Assign clear owners, expected outcomes and follow-up dates for important initiatives.
• Review existing systems and processes before recommending changes.
• Introduce improvements that reduce costs, improve efficiency or prevent recurring problems.
• Hold department leaders accountable for business-wide outcomes, not just individual team KPIs.

Leadership & Executive Communication

• Provide leadership with concise updates on business performance, key risks, priorities and recommended actions.
• Communicate issues using relevant metrics, financial impact, responsible owners and next steps.
• Lead regular cross-functional reviews to monitor progress and resolve blockers.
• Support department leaders in making better operational and commercial decisions.
• Adapt to the company’s existing operating style while introducing meaningful improvements.

Requirements

• 8+ years of experience in ecommerce, D2C business operations, general management or a related leadership role.
• Demonstrated experience with meaningful business, business-unit or P&L ownership.
• Strong understanding of revenue, gross margin, contribution margin, operating expenses and profitability.
• Experience coordinating multiple departments, including sales, marketing, finance, inventory, fulfillment and customer experience.
• Experience managing or working closely with established department leaders.
• Solid understanding of ecommerce business models, D2C websites, marketplaces and operational workflows.
• Ability to analyze financial and operational data and translate findings into practical business decisions.
• Proven experience identifying operational problems, improving processes and driving measurable results.
• Strong prioritization, decision-making, accountability and stakeholder management skills.
• Ability to communicate clearly with senior leadership and present business issues concisely.
• Willingness to work on-site in Surat, with regular overlap with US Central Time.

Qualification

Bachelor’s degree in Business Administration, Commerce, Finance, Operations, Marketing or a related field, or equivalent hands-on business leadership experience.

Preferred Experience

• Experience overseeing an established ecommerce or consumer products business with multiple functional departments.
• Direct responsibility for a business unit’s revenue, profitability, budgets or operating performance.
• Experience in US-focused D2C ecommerce, Shopify and major online marketplaces.
• Experience improving contribution profit through better inventory planning, marketing efficiency, fulfillment costs or operational improvements.
• Experience working with third-party logistics providers, purchasing teams and customer service operations.
• A proven record of leading cross-functional initiatives with measurable financial or customer outcomes.

Perks & Benefits

At Aureate Labs, we believe in creating a workplace that values growth, flexibility and recognition. Here’s what makes working with us rewarding:

• 5-day work week: We respect work-life balance.
• Leave encashment: Get rewarded for unused earned leave.
• Flexible timings: Choose from two available shifts, subject to required US Central Time overlap.
• Long-term team: Join a stable, experienced team with an average tenure of 5+ years.
• Premium tools and resources: Access industry tools and ecommerce platforms.
• Modern technology: Work with established ecommerce systems and current technologies.

Why Join Aureate Labs as a Senior Ecommerce Business Operations Manager?

This is an opportunity to take meaningful responsibility for the performance of an established ecommerce business.

Rather than managing only marketing, technology or one operational function, you will work across departments to improve profitability, strengthen accountability and support sustainable business growth.

You will work with experienced teams, make commercially important decisions and contribute directly to overall business performance.

The role is based at our Surat office, with regular collaboration across ecommerce, marketing, operations, finance and technology functions.

Frequently Asked Questions

Is this a business leadership role?

Yes. This position involves overseeing business performance, coordinating department leaders, managing priorities and improving financial and operational outcomes.

How much experience do I need?

We are looking for candidates with 8+ years of relevant experience, including meaningful responsibility for business performance, profitability or cross-functional operations.

Is this ecommerce manager job in Surat remote?

No. This is a full-time, on-site position at our Surat office.

Do I need P&L management experience?

Yes. You should understand how revenue, margins, marketing costs, inventory, fulfillment and other operating expenses affect business profitability. We prefer candidates who have directly owned or been accountable for a business or business-unit P&L.

Will I need to manage every department personally?

No. You will work with established department leaders to monitor performance, resolve cross-functional issues, establish accountability and improve business outcomes.

Do I need experience with US ecommerce businesses?

US ecommerce experience is preferred. You should also be comfortable working with US-focused teams and maintaining regular overlap with US Central Time.

How do I apply?

Fill out the application form below and attach your CV, or email hr@aureatelabs.com. Please include examples of businesses or business units you have managed and the measurable results you achieved.

Apply for This Position

Ready to take responsibility for the performance and profitability of an ecommerce business?

Apply for the Senior Ecommerce Business Operations Manager role in Surat.

Join Aureate Labs and help drive stronger business performance through better decisions, effective cross-functional leadership and operational excellence.