10 Best Shopify Customer Service Apps in 2024

Nov 23rd, 2023 16 min to read

When it comes to running a successful e-commerce business, customer service is key. It’s what sets you apart from your competitors and keeps your customers coming back for more. That’s where Shopify customer service apps come in.

These tools provide you with a range of features to help you offer top-notch service to your customers, such as live chat, email support, and FAQ sections.

But with so many options available, how do you know which app is the right fit for your business? It’s important to carefully consider which ones will be the most beneficial for your business.

Don’t worry, we’ve done the research for you and have carefully selected the best Shopify customer service apps based on features, pricing, and user reviews. Whether you’re just starting out with an online store or looking to upgrade your current customer service setup, this list has something for everyone.

So, let’s get started!

Here are the best customer support apps for your Shopify store:

1. Live Chat, Help Center, FAQ Page

Live Chat, Help Center, FAQ Page

As an eCommerce store owner, you know how important it is to keep your customers happy and satisfied. That’s where Willdesk comes in. This all-in-one platform allows you to easily manage live chat, help center articles, and FAQs from one convenient location, saving you time and resources on handling common issues.

With Willdesk, you’ll be able to quickly respond to customer inquiries, resolve support issues, and provide helpful information all in one place.

And with the integrated order tracking system and adaptable mobile app, you can keep your customers informed and up-to-date on the status of their orders.

But that’s not all – Willdesk also offers a variety of key features to deliver top-notch customer service and support.

Why Choose this App

Willdesk is a good choice for Shopify store owners who are looking for an ultimate and cost-effective customer support tool with order tracking.

Key Features

  • Customizable chat widgets to match your brand’s look and feel
  • Automatic responses and chat routing to ensure timely support
  • A comprehensive knowledge base to provide self-service options for customers
  • The ability to track customer conversations and support history
  • Integration with popular CRM and email marketing tools

Willdesk integrates with TrackingMore, and Parcel Panel.

Pricing: Free plan available. Paid plan starts from $9.90/month.

Rating: 5-star ratings based on 490 reviews.

Add to your store now!

2. Tidio ‑ Live Chat & Chatbots

Tidio ‑ Live Chat & Chatbots

Tidio is more than just a live chat app – it also includes chatbots to help you provide automated support to your customers, even when you’re not available. With Tidio, you can easily communicate with your customers in real time and improve the overall customer shopping experience on your site.

It integrates seamlessly with popular apps like email, SMS, and Facebook Messenger. This helps you connect with your customers on the platform they use most.

Why Choose this App

You can choose Tidio if you are looking to automate your customer service with chatbots that can handle common queries and questions.

Key Features

  • Live chat feature for customer support and sales
  • Ready-to-use chatbots for customer service and sales
  • Chatbot strategies to increase revenue and solve customer problems
  • Ability to preview carts, check order history, and recommend products in chat
  • Integration with Shopify store in 30 seconds
  • Ticketing system for managing and resolving customer requests

Tidio integrates with Zendesk, Mailchimp, Google Analytics, Zapier, Klaviyo, and judge.me.

Pricing: Free plan available. Paid plan starts from $19/month.

Rating: 4.8-star ratings based on 1567 reviews.

Add to your store now!

3. Avada Help Center, Live Chat

Avada Help Center, Live Chat

Tired of answering the common questions about your order or products? Don’t worry!

Avada Help Center, Live Chat offers smart, instant FAQs popup to help you find answers to your most popular questions and offer resolutions to common problems. And if you need a personalized support tool, multiple “contact us” methods are available 24/7 for live chat, phone calls, WhatsApp, and more in this Shopify customer support app.

The stunning themes for FAQs and Help Center make it easy for you to track your order and find the information you need. And, it also offers easy management of FAQs by showing the question in a category.

Why Choose this App

You can trust Avada Help Center if you are looking for a free and great customer service app that offers smart, instant, and helpful FAQs popups for customers to track orders and find popular questions.

Key Features

  • Automation of customer service through chat and order tracking
  • Improvement of customer experience and conversion rate
  • Stunning themes for FAQs popup and Help Center
  • Order tracking functionality for customers to track parcels
  • Easy management of FAQs with question and category numbering
  • Ability to create numerous FAQ categories and queries
  • 24/7 LiveChat support through various Contact Us methods

Pricing: Free

Rating: 5-star ratings based on 336 reviews.

Add to your store now!

4. HelpCenter | FAQ Chat Helpdesk

FAQ Chat Helpdesk

HelpCenter is one of the amazing customer support apps to enhance their customer experience.

With the FAQ builder, you can easily create a multilingual and SEO-friendly page that integrates seamlessly with your website and proactively answer your customer’s questions. This reduces the number of inquiries that come through your inbox.

The Live Chat and Chatbot feature allows your customers to reach out to your business in real time, whether they have a question about a product or need help with an order. And if you have multiple channels of communication, such as email, live chat, and Facebook Messenger, the HelpDesk ticketing system allows you to manage all inquiries in a single place.

You also get the custom tabs feature that allows you to easily manage your product descriptions, shipping information, and more by assigning them to specific product types, collections, or vendors.

And with the contact form, you have complete control over the elements, including the ability to choose from different templates and widget styles.

Why Choose this App

HelpCenter is the best choice for store owners looking for great customer service software for multiple eCommerce stores or communication channels.

Key Features

  • Multilingual, SEO-friendly FAQ builder
  • Live Chat and Chatbot for real-time customer communication
  • Single ticketing platform for managing inquiries from multiple channels
  • Custom tabs for organizing product descriptions, shipping information, and more
  • Contact form with customizable templates and widgets
  • Easy-to-navigate FAQ page

Pricing: Free plan available. Paid plan starts from $8/month. 15-day free trial.

Rating: 4.7-star ratings based on 1290 reviews.

Add to your store now!

5. Gorgias ‑ Helpdesk & Live Chat

Gorgias ‑ Helpdesk & Live Chat

Gorgias is the ultimate helpdesk and live chat platform that helps you unify all of your support conversations and related orders in one place so that you can convert more shoppers and retain them longer.

With Gorgias, you can prioritize all of your customer communication channels – email, chat, voice, SMS, and social media (comments and DMs) – in a single feed. This way, you can easily get full customer context before answering, including their order and conversation history.

And with the ability to view, edit, and cancel Shopify orders without leaving the Gorgias customer view, you can reduce checkout friction and improve the overall customer experience.

Gorgias also helps you improve your support by providing live dashboards that track team activity and support metrics.

Why Choose this App

Gorgias is made for you if you are looking for a Shopify customer support app with the capability to turn customer support agents into sales reps and increase revenue through support interactions.

Key Features

  • Supports all support channels (email, chat, voice, SMS, social media) in a single feed
  • Ability to view complete customer context, including order and conversation history, before answering customer inquiries
  • Control over Shopify orders directly from the Gorgias customer view
  • Live dashboards for tracking team activity and support metrics to improve overall performance
  • Implementation of self-service resources such as menus to provide instant answers to shopper questions, reducing the need for agent involvement
  • Auto-fill responses with personalized information

Gorgias integrates with Klaviyo, Yotpo, Attentive, Recharge, Aircall, and 20+ Integrations.

Pricing: Starting from $10/month. 7-day free trial.

Rating: 4.4-star ratings based on 543 reviews.

Add to your store now!

6. Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM

Looking for a way to boost your customer support and engagement game? With Reamaze, you’ll have all the tools you need to work faster, look professional, and keep your customers happy.

Whether it’s through built-in FAQs, Live Chat, Chatbots, Web Push Notifications, Status Pages, or Surveys, you’ll be able to easily and effectively engage with your customers in a Multi-Channel and Unified Team Inbox.

But that’s not all. Reamaze also connects to over 30 popular apps, allowing you to lift efficiency and streamline your workflow. And with smart macros and automated workflows (AI Intents), you’ll have instant access to relevant customer data and order info, saving you time and allowing you to focus on what you do best.

Why Choose this App

Reamaze is a good choice for you if you want to increase efficiency by centralizing support requests and tools all together to set up accounts, create orders, cancel items, issue refunds and check to track information all without leaving the conversation.

Key Features

  • Supports multiple channels including email, chat, social, SMS, and voice
  • Built-in FAQ, live chat, chatbots, web push notifications, status pages, and surveys for customer engagement and support
  • Connectivity to 30+ popular apps to increase efficiency and automation
  • Manage customer service tickets from a single platform
  • Create automated engagement, push, and chatbot prompts using AI to boost sales
  • Manage, modify, and create Shopify orders directly while communicating with customer

Reamaze integrates with Smile.io, Klaviyo, ShipStation, Octane AI, SMSBump, and 20+ more.

Pricing: Starting from $29/month. 14-day free trial.

Rating: 4.8-star ratings based on 214 reviews.

Add to your store now!

7. Chatra — Live Chat & Chatbot

Chatra — Live Chat & Chatbot

Chatra is a one-stop solution for increasing sales, reducing cart abandonment, and streamlining your workflow. With Chatra you can answer customer interactions from one place, set up chatbots to handle routine work, and improve your store’s performance with actionable feedback.

Chatra’s chatbots are here to save you time and effort by handling routine tasks and providing 24/7 support. Whether you’re unavailable or just need an extra hand, the chatbots can answer common customer queries, assist with cart and checkout, and even cross-sell and upsell products.

Best of all, Chatra offers a free forever plan, so you can try it out and see the benefits it can bring to your business.

Why Choose this App

Chatra can be a great solution for any Shopify merchant looking to improve customer service, increase sales, and streamline their workflow.

Key Features

  • Live chat feature for real-time communication with customers
  • Chatbots for 24/7 support and automation of routine tasks
  • Shared inbox for managing customer messages across Facebook, Instagram, and email
  • Visitor list to see who is currently on the website, their location, and what is in their cart
  • Cart saver to proactively reach out to customers stuck at the checkout
  • Feedback collection feature to identify problems and gather customer insights
  • Streamlined workflow for answering messages directly from the Chatra app
  • Help to improve your store through the collection of actionable feedback.

Pricing: Free plan available. Paid plan starts from $21/month.

Rating: 4.8-star ratings based on 638 reviews.

Add to your store now!

8. Richpanel Helpdesk & Live Chat

Richpanel Helpdesk & Live Chat

Richpanel – the helpdesk solution designed to revolutionize your customer service experience. With Richpanel, you can automate 60% of your support tickets and let your agents focus on what they do best – converting visitors into customers.

With the help of the self-service flows, you can offer your customers an Amazon-like experience and allow them to find their own solutions, while still maintaining a human touch. Effortlessly personalize your customer service interactions and drive sales from conversations.

Richpanel is also equipped with support analytics and dashboards that enable you to measure the revenue and performance of your agents and make data-driven decisions for your customer service strategy.

Why Choose this App

You can choose Richpanel if you need a user-friendly platform to manage the entire customer service process and gain customer loyalty and turn customer service into a revenue channel.

Key Features

  • Easy to set up and use
  • Centralizes all order and customer conversation history from all channels
  • Offers self-service that provides instant resolutions
  • Effortlessly personalizes interactions at scale and drives sales from conversations
  • Manages tickets from Email, SMS, and Social Media (comments and DMs) in a single view
  • Allows viewing, editing, canceling, and creating orders without leaving the helpdesk inbox
  • Provides support analytics and dashboards to measure revenue and performance of agents

Richpanel integrates with ReCharge, Yotpo, Returnly, Klaviyo, Aircall, and 30+ integrations.

Pricing: Free plan available. Paid plan starts from $200/month. 14-day free trial.

Rating: 5-star ratings based on 98 reviews.

Add to your store now!

9. FAQ Page, Helpdesk/Help Center

FAQ Page, HelpdeskHelp Center

FAQ and Helpdesk app provides a professional, user-friendly way to improve the customer experience and drive customer satisfaction.

The app offers a rich text editor with HTML and Markdown support, drag-and-drop reordering of FAQ articles, and icon packs and themes to further customize the page. Additionally, the app supports translations and automatically translates the UI text into 20 languages.

The app also includes a unique help widget with built-in contact options for WhatsApp and email and offers a free migration service to move existing FAQs from another app.

Why Choose this App

FAQ and Helpdesk app is a good choice for Shopify store owners who want to offer a help widget with built-in contact options and assist their customers in multiple languages as the app supports translations in 20 languages.

Key Features

  • Easy setup and installation with no liquid code editing needed
  • Fully customizable to match the store’s branding
  • Customizable with icon packs and themes
  • Organize FAQs into categories such as shipping, returns, and product-related FAQs
  • Assign FAQs to specific product pages in accordion format
  • Unique help widget with built-in contact options for WhatsApp and email
  • Free migration service to move existing FAQs from another app

This Shopify app integrates with WhatsApp, Email.

Pricing: Free plan available. Paid plan starts from $5.99/month. 14-day free trial.

Rating: 5-star ratings based on 120 reviews.

Add to your store now!

10. Tawk.to Live Chat

Tawk.to Live Chat

Tawk.to Live Chat is a powerful messaging and CRM software that makes it easy to monitor and chat with visitors on your website in real-time, ensuring that you’re always there to assist them when they need it most.

With features like unlimited messaging, ticketing, and agent seats, tawk.to Live Chat gives you all the tools you need to provide real-time support and never miss another lead or sale again.

With tawk.to Live Chat, you’ll be able to provide fast, accurate responses, manage customer interactions with our easy-to-use CRM, and even manage Shopify orders directly from chats and tickets.

This is a great way to offer better customer support and build customer relationships

with your store visitors.

Why Choose this App

Best for Shopify store owners who are looking for a customer support platform as well as professional chat agents to provide that extra level of service that will set them apart from the competition.

Key Features

  • Real-time monitoring and chatting with visitors
  • Unlimited messaging, ticketing, and agent seats
  • View and manage Shopify orders directly from chats and tickets
  • Personalization of greetings based on location, past visits, and more
  • Fast, accurate responses with canned message templates
  • Manage unlimited customers and organizations in CRM
  • Integration with CRM, Knowledge base, and ticketing system
  • 24×7 support team for live assistance

Tawk.to Live Chat integrates with Zapier, WordPress, Google Analytics, and Webhooks.

Pricing: Starting from $9.90/month. 7-day free trial.

Rating: 4.3-star ratings based on 230 reviews.

Add to your Shopify store now!

Here we come to the end of the best Shopify customer service apps. But, even if you’re finding it difficult to choose the right customer support app for your Shopify store, the next section will definitely help you!

What makes the Best customer support apps for Shopify?

Best customer support apps for Shopify

When it comes to customer support apps for Shopify, there are a few key factors that can make or break the experience for both the business owner and the customer.

Here are some of the most important things to consider when evaluating customer support apps for your Shopify store:

Ease of use

The app should be intuitive and easy to navigate, with a straightforward user interface that allows you to quickly and easily respond to customer inquiries.

Automation capabilities

Automation can save you a lot of time and effort when it comes to answering common questions and handling repetitive tasks. Look for apps that offer features like automatic ticket assignment, pre-written responses with a human touch, and macros.

Multi-channel support

Your customers may contact you through a variety of channels, such as email, live chat, social media, and phone. A great customer support app will allow you to manage all of these channels from one central location.

Reporting and analytics

Look for apps that provide detailed reporting and analytics on customer interactions, so you can identify patterns, track your team’s performance, and measure your customer satisfaction levels.

Customization options

The ability to customize the app to match your brand and workflow will help you create a cohesive customer service experience across all channels.

Integration with other apps

It’s important that the customer support app integrates with other apps you already use such as shipping and inventory management, this will save time and effort.

Overall, a great customer support app for Shopify will help streamline your customer service process and improve the overall customer experience. If you need any help in identifying the right app or integrating the Shopify apps into your online store, let our Shopify experts help you!

Final Thoughts

Customer satisfaction should always be at the forefront of any eCommerce business and with the right customer service app, you can achieve just that. It’s time to take your customer service to the next level with the help of Shopify customer service apps.

The Shopify app store offers a wide variety of customer service apps to choose from, and the 10 Shopify apps we’ve highlighted in this blog post are some of the best options available in 2023. Whether you’re looking for an app to handle multiple channels, automate common tasks, or improve your reporting and analytics, there’s something on this list for everyone.

Remember that you need to consider the needs of your business when evaluating these apps and choose the one that best suits your business needs. By providing quick and efficient customer service, you can help ensure that your customers remain loyal and satisfied, leading to increased business growth.

Sagarika Das
Content Marketer (eComm. & SaaS)
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